The notes for the firmware update do talk about updating the 'network stack', but they also indicate several previous firmware updates that my printer also doesn't find online from the utility accessed via the touchscreen. When I go through the steps on the printer touchscreen for checking for a firmware update, it tells me none is found, so I can't install it that way. Maybe I'm supposed to mount the disk image in Disk Utility and create a USB flash drive from this disk image, but the HP website doesn't tell me this is the case. dmg file, but double clicking on the file inside is what produces the error message in the screenshot I posted above. HP's website tells me that the newer firmware has a date code of 20220316. It tells me (as does the printer touchscreen) that the firmware installed has a date code of 20190716. Nor are there any options with regard to its SMB networking protocols. If you would prefer in-person assistance, then you might consider looking for a local computer support professional or IT Support company like us to assist you further.Click to expand.Yes, I've been through all the tabs, and none of them have any option for setting the printer time or firmware. If you find that you do have accurate DNS addresses and you are still not able to scan to email after reviewing this article, then we would recommend that you contact Support directly from the printers manufacturer. It also assumes that you have input the correct SMTP server email settings into your HP scanning device. This article is assuming that you have followed the manufacturers user manual and instructions for setting up your device for scan to email and that all other instructed settings are correct. It is something that can be easily overlooked on any Ricoh, Canon, Xerox, Epson, Samsung, Dell, OKI, Panasonic, Sharp, Kyocera or Konica Minolta. If you are having issues with getting scan to email to function on any printer, copier, all in one or scanner, check for proper DNS settings. For example, if you are a Comcast Internet customer you can use the DNS IP addresses 75.75.75.75 and 75.75.76.76 or as an alternative you can use Google’s Public DNS IP addresses 8.8.8.8 and 8.8.4.4.

Each ISP has their own individual DNS servers and you are free to use them.

You could use the DNS server addresses readily available from your Internet Service Provider (ISP). If you do not see a DNS server address listed in the network settings of your HP then one will need to be added.

Hp scans